Terms of Service

By creating an account, downloading, or using Kairos, you agree to these terms. Kairos is provided by Maxis. If you're using Kairos on behalf of a church or organization, you're confirming you have authority to accept these terms for them.

You're responsible for keeping your account credentials and license key confidential. One license covers the device count specified by your plan — see the pricing page for current plan limits. We may suspend an account used in violation of these terms or shared beyond its licensed device count.

The free plan and any trial minutes are provided for evaluating Kairos and are subject to the limits shown in the app and on the pricing page at the time of sign-up. We may change free-plan limits going forward; changes won't retroactively reduce minutes or credits you've already been granted for the current billing period.

Paid plans are billed in advance on a monthly or annual basis. If you're paying in Nigerian Naira, payment is processed by Paystack. For all other currencies, payment is processed by our reseller and Merchant of Record, Paddle.com Market Limited — Paddle handles the sale, invoicing, and payment collection, and your purchase is subject to Paddle's Buyer Terms in addition to these terms. Subscriptions renew automatically until cancelled. You can cancel anytime from your dashboard — you'll keep access through the end of the period you've already paid for.

Where Paddle is the Merchant of Record, refunds are handled under Paddle's Refund Policy, summarized here:

• If you're in the EU/EEA, Switzerland, UK, Turkey, or Israel: a full refund within 14 days of purchase, unless you've already started using the paid features.
• If you're in South Korea, Brazil, or Canada: a full refund within 7 days of delivery.
• If you're in Singapore: a full refund within 5 days of first access.
• Everywhere else: purchases are non-refundable, except where required by law or at Paddle's discretion — for example a verified technical defect. Contact support@maxis.media first so we can try to resolve the issue.

Refund requests for Paddle-processed purchases are submitted through Paddle at paddle.net or via the receipt link in your confirmation email. For Paystack-processed (NGN) purchases, contact us directly at support@maxis.media.

You agree not to:

• Reverse-engineer, decompile, or redistribute the Kairos application outside of its intended licensing.
• Use Kairos to process or display content you don't have the right to use.
• Attempt to bypass license validation or device limits.
• Use the service in a way that disrupts it for other users.

Core detection, transcription, and display run locally and don't depend on our servers being online. Account, licensing, and any cloud-dependent features do require connectivity and are provided on a best-effort basis — we don't guarantee uninterrupted availability of those specific pieces, though we work to keep them reliable.

You can stop using Kairos and close your account at any time. We may suspend or terminate accounts that violate these terms, with notice where practical.

Kairos is provided "as is." We work hard to make detection accurate, but we don't guarantee it will catch every reference or never make a mistake — you remain in control of what's displayed. To the extent permitted by law, Maxis isn't liable for indirect or consequential damages arising from use of Kairos.

We may update these terms as the product evolves. If a change is material, we'll update the date above and, where appropriate, let you know by email.

Questions about these terms: support@maxis.media.